Privacy Policy

We may collect personal information that you provide directly to us when you place an order, contact us, subscribe to our mailing list, enter a promotion, submit a review or otherwise interact with Fånå Organics. This information may include your name, email address, telephone number, billing address, shipping address, delivery instructions, product preferences, order history and the contents of communications you send to us.

When you make a purchase, we may collect information relating to the transaction, including the products ordered, purchase amount, order date, shipping method, order status, discounts used, returns, refunds and exchanges. Payment information is processed by GoDaddy, its integrated commerce providers or other authorized payment processors. Fånå Organics generally does not directly receive or store your complete payment-card number or card security code.

When you visit our website, certain information may be collected automatically by GoDaddy, Airo, our website platform and other service providers. This information may include your Internet Protocol address, browser type, device type, operating system, language settings, approximate location derived from your IP address, referring website, pages viewed, links selected, products viewed, products added to your cart, dates and times of visits, session duration and information about how you navigate and interact with the website.

We may also receive information from shipping companies, payment processors, fraud-prevention providers, email-service providers, social-media platforms, analytics providers and other companies that assist us in operating our business. The information received depends on the service being provided and the privacy settings you have selected with the applicable provider.

We use personal information to operate the Fånå Organics website, process and fulfil purchases, verify payments, provide order confirmations, arrange shipping or local delivery, communicate delivery updates, administer pickups, process refunds or exchanges and respond to customer questions or concerns.

We may also use personal information to maintain customer accounts, keep appropriate transaction and accounting records, understand which products interest our customers, improve our products and website, troubleshoot technical issues, protect our website and customers, detect or prevent fraud, measure website performance and comply with legal, tax, regulatory and contractual requirements.

Where we have the appropriate consent or another lawful basis, we may use your contact information to send product announcements, promotional offers, newsletters, market updates and other marketing communications. We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

By voluntarily providing personal information to us, you consent to its collection, use and disclosure for the purposes explained at the time of collection and as described in this Privacy Policy.

For example, when you provide your name, address and contact information during checkout, you consent to our using and sharing that information as reasonably necessary to process your payment, prepare your order and deliver your products.

You may withdraw your consent to certain uses of your personal information by contacting us at [email protected]. Withdrawal of consent does not affect uses or disclosures that occurred before the withdrawal. It may also limit our ability to provide products or services where the information is reasonably required to complete a transaction, maintain required records or comply with the law.

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser or device that help websites function, remember preferences, understand website activity and support analytics and advertising.

Some cookies are necessary for the website to operate properly. These cookies may support functions such as website security, shopping-cart operation, checkout, payment processing, account access, fraud prevention, language settings and remembering your cookie preferences. Because these cookies are required for essential website functions, they may operate even when optional tracking has not been accepted.

Other cookies may collect information about how visitors use the website, including which pages are viewed, how long visitors remain on a page, which products are viewed and how visitors arrived at the website. This information may be used to measure website performance, identify technical problems and improve the customer experience.

Our website displays a cookie consent notice that allows visitors to accept, reject or manage available cookie and tracking preferences. Optional analytics, personalization or advertising cookies will be handled according to the selections made through the cookie consent tool, where the technology permits.

You can revisit your cookie preferences through the cookie settings option available on our website, where provided. You may also block or delete cookies using your browser settings. Blocking necessary cookies may prevent parts of the website, shopping cart or checkout from functioning correctly.

Our website is created or hosted using GoDaddy Airo and GoDaddy Websites + Marketing. GoDaddy may process information when visitors access or interact with our website in order to host the website, operate website features, maintain security, provide technical services, process commerce activity and generate website performance information.

Information automatically processed through these services may include IP addresses, device information, browser details, pages visited, interactions with website features, session information, cookies and similar identifiers. GoDaddy processes this information according to its own agreements and privacy practices, in addition to processing certain information on our behalf as a website-service provider.

Our website platform may also use technical tools required to operate forms, product pages, shopping carts, checkout functions, email subscriptions, security features and website analytics. The exact cookies and technologies used may change when GoDaddy updates its platform or when we add, remove or modify website features.

We may use analytics tools provided by GoDaddy or other service providers to understand website traffic and performance. These tools may collect information such as page visits, traffic sources, device type, approximate location and interactions with products or website features.

We may also use optional integrations such as Google Analytics, Google advertising services, Meta Pixel or similar advertising and measurement technologies. These tools will only apply if they are connected to our website. Where required, optional tracking will be controlled through the website's cookie consent system.

Analytics and advertising providers may use cookies or similar identifiers to measure website activity, evaluate advertising performance, prevent fraud or display relevant advertising. These providers may process information under their own privacy policies. You may manage applicable tracking through our cookie preference tool, your browser settings and the privacy controls offered by the applicable provider.

We may send promotional emails to individuals who have consented to receive them or where another lawful basis permits us to communicate. Promotional messages may include information about new products, special offers, gift baskets, markets, events and other Fånå Organics news.

Each marketing email will contain an unsubscribe option. You may withdraw from marketing communications at any time by using the unsubscribe link in the email or by contacting [email protected]. We will process unsubscribe requests in accordance with applicable law.

Even after unsubscribing from promotional emails, you may continue to receive necessary transactional or service communications, including order confirmations, payment notices, shipping updates, pickup instructions, responses to customer-service inquiries and important notices concerning an active transaction.

We do not sell your personal information for money.

We may share personal information with service providers that assist us with website hosting, e-commerce, payment processing, order fulfilment, shipping, local delivery, email delivery, website analytics, advertising, accounting, cybersecurity, technical support, fraud prevention and customer service.

For example, we may provide your name, address, telephone number, email address and delivery instructions to a postal service, courier or local delivery provider so that your order can be delivered. We may provide transaction information to payment processors, banks, card networks and fraud-prevention services so that a payment can be authorized and secured.

Service providers are permitted to process personal information for the services they provide, for their own legally permitted purposes or as otherwise required by law. Their collection and handling of information may also be governed by their own privacy policies and service terms.

We may disclose personal information to professional advisers such as lawyers, accountants, insurers or auditors where reasonably necessary. We may also disclose information where required by law, court order, subpoena, warrant or lawful government request, or where reasonably necessary to investigate fraud, protect our rights, protect customers, respond to a security incident or establish, exercise or defend a legal claim.

If Fånå Organics is involved in a financing, sale, merger, reorganization, transfer of assets or similar business transaction, personal information may be disclosed to parties involved in evaluating or completing that transaction. Reasonable safeguards will be used where required.

GoDaddy and some of our technology, payment, analytics, advertising, shipping or email-service providers may store or process personal information outside Ontario or outside Canada, including in the United States.

When personal information is stored or processed in another country, it may be subject to the laws of that country and may be accessible to courts, law-enforcement agencies or government authorities under those laws.

We use reputable service providers and take reasonable steps appropriate to the nature of the information and the services being provided. You may contact us at [email protected] for additional information about our use of service providers outside Canada.

We use reasonable administrative, physical and technical safeguards designed to protect personal information against loss, theft, unauthorized access, misuse, disclosure, copying, alteration or destruction.

These safeguards may include restricted access to customer information, password controls, secure website connections, security measures provided by GoDaddy, secure payment-processing systems, service-provider protections and secure methods for disposing of records that are no longer required.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should use secure devices and connections and should not share their account credentials with others.

If a privacy or security breach occurs, we will investigate the incident and take appropriate steps under applicable law. Where legally required, we will notify affected individuals and report the incident to the appropriate privacy regulator.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legal, tax, accounting, fraud-prevention, dispute-resolution and recordkeeping requirements.

Order and transaction information may be retained for the period required to maintain business and tax records, handle refunds or chargebacks, resolve disputes and establish or defend legal claims. Marketing subscription information may be retained for as long as you remain subscribed and certain consent or unsubscribe records may be retained to demonstrate compliance with applicable law.

When personal information is no longer reasonably required, we will delete, destroy or anonymize it, subject to legal requirements and ordinary backup-system processes.

You may request access to the personal information Fånå Organics holds about you. You may also ask us to correct information that is inaccurate or incomplete.

Requests should be sent to [email protected]. We may need to verify your identity before providing access, correcting information or processing a deletion request.

In certain circumstances, we may be unable to provide access to or delete particular information. For example, we may need to retain information to complete an order, maintain legally required business records, protect another person's privacy, prevent fraud, resolve a dispute or establish or defend a legal claim.

Where a request is refused or limited, we will explain the reason where permitted by law.

Our website and products are intended for a general audience and are not specifically directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

Individuals who have not reached the age of majority in their province or territory should make purchases only with the permission and involvement of a parent or legal guardian.

If you believe that a child has submitted personal information to us without appropriate authorization, please contact [email protected] so that we can review the matter.

Our website may contain links to Instagram, Facebook, TikTok or other social-media platforms and third-party websites. When you follow a link or interact with an external platform, that third party may collect information according to its own privacy policy and settings.

Fånå Organics does not control the privacy, security or data-handling practices of external websites or platforms. You should review the privacy policies and account settings of those services before providing personal information.

When you publicly comment on, tag or mention Fånå Organics through social media, your name, username, profile image, comments and other publicly available information may be visible to us and other users of the platform.

When you submit a product review, testimonial, photograph, comment or other content intended for publication, the information you submit may become publicly visible.

You should not include sensitive personal information in a review, comment or photograph intended to be published. We may contact you to verify or respond to submitted content and will use the content according to any permission you provide and applicable law.

We may update this Privacy Policy when our business practices, website services, technology, legal requirements or service providers change.

The revised Privacy Policy will be posted on this page with an updated revision date. Material changes will be communicated or presented for consent where required by law. We encourage you to review this Privacy Policy periodically.

Fånå Organics operates from Ontario, Canada. Our handling of personal information is governed by applicable Canadian federal and Ontario laws, including PIPEDA where applicable.

Nothing in this Privacy Policy limits the rights or remedies available to an individual under applicable law.